Man baffled after electrical retailer told him that TV broken by fly was an 'act of God'

A man was left baffled when Currys said it could not repair his television after a fly broke it because the damage was caused by an "act of God". Chris Chamney, of Cosby, Leicestershire, got in touch with the electrical chain after several pixels on the screen of his 65in LG television went black. The 22-year-old said: "I bought my television on Boxing Day last year for £800 in Fosse Park shopping centre, and a few weeks ago, I noticed that the pixels had gone out.

"I spoke to Currys and they said that they would look at it as it was still within its one year warranty. A couple of days after, I got a call from KnowHow (Currys' technical support service) who said that they wouldn't repair it, and were really vague as to why they wouldn't. I then rang Currys and they said a tinder fly had got stuck in the TV, and that had broken the pixels in the screen. They said that as it's an 'act of God' it would cost me £95 to repair the screen.



"I spoke to Citizen's Advice who said that I should write a formal complaint about what happened and mention my rights, and that it had been noted to Trading Standards. Currys didn't pay much attention to that. They just said it wasn't covered." He added: "It seems bizarre to me that a fly being able to crawl into a television and damage the pixels is an 'act of God' and not a manufacturer's issue." Last week, Chris met an LG representative at an electronics exhibition and raised the issue of his television.

The representative gave him the details of an LG customer service team, which Chris contacted. He is awaiting what he hopes will be a positive outcome. After being contacted about the issue, a spokesman for Currys PC World said: "We are sorry that Mr Chamney's experience with us did not reflect our usual high standards. We have since offered to repair his TV, as should originally have been the case, but understand that LG are now doing this. We will be contacting Mr Chamney to offer a further gesture of goodwill, and hope he is back enjoying his box soon."