After walking the Great Wall of China and making plans for a trip to Russia, Shirley Greening-Jackson thought signing up for a new internet service would be a doddle.
But the young man behind the counter had other ideas. He said she was barred - because she was too old.
The 75-year-old would only be allowed to sign the forms for the Carphone Warehouse's TalkTalk phone and broadband package if she was accompanied by a younger member of her family who could explain the small print to her.
Mrs Greening-Jackson, who sits on the board of several charities, said: "I was absolutely furious. The young man said, 'Sorry, you're over 70. It's company policy. We don't sign anyone up who is over 70.'
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