Mother unhappy about finding human poo at bottom of log flume

A mother was left disgusted after discovering human faeces besides a swimming pool at a popular water park. Justine Bell visited Wet ‘n’ Wild, in North Shields, as a summer treat for her 10-year-old daughter Millie Doughty before she returned to school. However, just minutes in to the visit, Ms Bell was left sickened as she had to grab Millie to keep her from stepping in human faeces at the foot of one the water park’s popular slides.

She said: “It was just so dirty. I went to pick my daughter up and there at the bottom of the flume was faeces. She nearly stepped in it. It was horrendous. We told a lifeguard and he just stood there grinning.” Ms Bell, of Walkergate, hit out at the lack of urgency from staff and said far from treating the matter as a priority the staff seemed to be “joking around”.



Along with Millie and her partner she left the pool immediately and demanded a refund. A spokesman for the firm said: “We can confirm a customer reported to lifeguards that there was faeces on the floor next to the bottom of one of our flumes. The incident was reported to the supervisor and the faeces promptly cleaned up and the floor area disinfected. There was no indication that this had originated from inside the flume, and faeces was not found in the pool itself.”

Sally Kurton, contract manager at Serco, which runs Wet ‘n’ Wild, added: “The health and safety of our customers is our top priority, especially with so many being families with young children. We are sorry that on this occasion a customer felt we fell short of these high standards. We have already provided her with a full refund as a gesture of goodwill and would like to offer her family free entry on their next visit.” Ms Bell added she is in no rush for a return visit.