Sunday, November 29, 2015

Woman surprised when bank 'glitch' caused $1.4 trillion error not in her favour

A bank in Hawaii is blaming a computer glitch for giving a customer quite a surprise with their bank statement. Honolulu resident Angela Kwong said she was checking her account online when she was shocked to find that she had an outstanding debt of more than $1.4 trillion dollars.

When asked if she was surprised that the bank had charged her $710 billion not once, but twice, she said: “I was shocked, and I couldn’t believe it. The first time I saw it, I had to go to my bathroom and get my glasses on to make sure it wasn’t just because of my bad eyes,” Kwong said.

Making the situation all the more frustrating, her bank initially told her their hands were tied. “I called the customer service line and they said their system was down and my number was down and surprisingly, they said they couldn’t take the number down and was unable to return my phone call. They said there was nothing they could do,” Kwong said.

YouTube link.

“It’s kind of funny when you look at it, but it’s also kind of scary, because if the number was a little bit more normal, then I may have sort of overlooked it,” Kwong said. “I’ll definitely keep my eye on my phone and my computer and my bank statements.” Kwong’s case was apparently due to a technical glitch that the bank cleared up later.

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