The call centre revolution has turned full circle with Indian experts now training British workers in how to operate the much-maligned message handling agencies.
The United Kingdom's first Indian-owned call centre has opened in Belfast, reversing the controversial trend of British firms switching to the subcontinent to take advantage of cheap labour.
ICICI OneSource, which has 8,000 staff in Bangalore and Bombay, aims to create 1,000 jobs in Northern Ireland over the next two years.
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