A National Health Service trust is offering nurses free cappuccinos and chocolate chip biscuits to encourage them to smile at patients.
King’s College hospital NHS Trust in London introduced the reward scheme after surveys raised concerns that nurses were not being nice enough to the sick.
One common complaint was that nurses almost ignored the patient and chatted about the person’s condition as if he or she were not present.
In recent years there have been growing concerns about nurses who are “too posh to wash” and prefer to spend their time on administrative and technical tasks rather than basic care.
The new motivational scheme originated in a Seattle fish market, where it was used to boost sales.
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