Gleaming and glass-fronted, Britain's newest post office was opened with great fanfare this week.
Costing £1million and located in the heart of Exeter, it was equipped with all the latest technology.
But - as customers soon noticed to their great annoyance - there was one small thing missing ... a letterbox on the outside.
The only way of posting a letter is to go inside the building to use the box in the foyer or another on the first floor. But these are only accessible during opening hours.
Now embarrassed Royal Mail officials have been forced to apply for planning permission to site an old-fashioned pillar box outside the elegant glass frontage.
Andrew Frewin, spokesman for the independent watchdog Postwatch, said: "This seems like a serious design fault."
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