British Telecom leaves customer hanging on its helpline for 20 hours
A grandmother had to be treated with sedatives for stress after a BT helpline kept her hanging on for twenty hours.
Hannah King, 51, wanted to speak to someone when an engineer failed to turn up at her home to fit a phone line.
She held on from 1pm until 9pm but got only piped music and a recorded message playing in her ear.
Next day there was another eight-hour wait with no luck. The next morning, she held on from 8am until noon, but again no one from BT picked up.
The mum-of-five said: "I was so frustrated and angry, I broke down in tears. My children were worried about me so I went to the doctor and he's given me pills to calm me down over all this."
A BT spokeswoman said: "We would like to apologise for the length of time this customer was left on the phone."
Hannah King, 51, wanted to speak to someone when an engineer failed to turn up at her home to fit a phone line.
She held on from 1pm until 9pm but got only piped music and a recorded message playing in her ear.
Next day there was another eight-hour wait with no luck. The next morning, she held on from 8am until noon, but again no one from BT picked up.
The mum-of-five said: "I was so frustrated and angry, I broke down in tears. My children were worried about me so I went to the doctor and he's given me pills to calm me down over all this."
A BT spokeswoman said: "We would like to apologise for the length of time this customer was left on the phone."
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