Council chiefs were worried that elderly passengers would stumble and topple over into the road in the scramble to board a bus so they installed the metal bench facing a 10-foot high hedge.
Passengers waiting at the stop now have to constantly crane their necks round to make sure they see the bus coming.
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Officials from Stoke-on-Trent City Council made the decision because some elderly commuters were "unsteady on their feet". Some locals have branded them "health and safety Nazis".
A council spokesman said: "The bench was put in this position because it was thought to be less dangerous and more cost-effective. We are aware of the complaints and will be liaising with local residents to try and reach a compromise."
But a spokesman for Age Concern said: "This is extremely patronising."
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