A four-year-old girl was asked to take down the hood of her cardigan while visiting a seaside amusement arcade.
Karen Lewis's mother Cheryl, from Shrewsbury, said her daughter was upset following the incident at Les Harker's Amusements in Rhyl during a holiday.
She said Karen was with her granddad playing on the 2p machine when a worker made the request because of "security".
The arcade owner has defended the decision saying that his employee was only following instructions.
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