Supermarket staff refused to sell alcohol to a white-haired 72-year-old man - because he would not confirm he was over 21.
Check-out staff at Morrisons in West Kirby, Wirral, demanded Tony Ralls prove he was old enough to buy his two bottles of Cabernet Sauvignon.
The grandfather-of-three said he had refused to confirm he was over 21 as it was a "stupid question."
Mr Ralls asked to see the manager who put the wine back on the shelf.
The pensioner abandoned his shopping on the conveyor belt and left the store - but not before demanding a complaints form and phone number for Morrisons' headquarters. He said: "It is bureaucracy gone mad. If the check-out lady, who was about 40, had asked me with a twinkle in her eye perhaps I would not have been so tetchy."
A Morrisons spokesman said: "We take our responsibility with regard to selling alcohol very seriously and all our stores operate the Task 21 scheme, which addresses the difficulties our staff face in being able to determine if a customer is legally old enough to buy alcohol."
No comments:
Post a Comment