He selected 5 cakes and took them to the customer service desk and asked for a full refund.

Previously, a telephone call had been made to the store from a person purporting to be from head office authorising a refund for several cakes.
The man left the store with a full refund of over £100 and it was later discovered that no one from head office had authorised a refund.
Additional Info: Afro Caribbean male, aged 35-45yrs, short dark hair. He was wearing a white/cream coloured long sleeve shirt, blue jeans and white trainers.
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