The SriLankan Airlines customers had been on the Airbus A340 a day earlier when it sliced through a wing of a stationary British Airways 747 at Heathrow, delaying departure by 24 hours.
So they were amazed to be boarding the same plane next day for the ten-hour flight to Colombo.
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When cabin crew then admitted there was still a 5ft wing tip missing, there was "a minor revolt" as seven passengers demanded to be let off the aircraft.
A further two-hour delay followed as their baggage was removed before the aircraft could take off.
SriLankan Airlines insisted there was no danger in flying without a wing tip. It added: "They are purely for aerodynamics and to keep fuel costs to a minimum. There is no impact on safety at all. Safety is our absolute priority."
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