A Cornish pasty maker has apologised to a customer who bit off more than he could chew. Simon Enticknap, from Basingstoke, Hampshire, was enjoying a Ginsters chicken and mushroom slice before work when he crunched into a snail.
The 21-year-old took photographs of the pasty and offending mollusc before calling Ginsters to complain. Ginsters has apologised for the "extra ingredient", which it believes came in a delivery of fresh mushrooms.
Mr Enticknap bought the pasty from a petrol station shop near Ringwood on his way to work last month. "It was about seven o'clock and I hadn't had any breakfast," he said. "I'd eaten about half of it when there was a nasty crunch at my back teeth. I spat it out and when I realised what it was, I was physically sick out the van, although my mate thought it was hilarious."
Photo from here.
A Ginsters spokesman said the company had apologised in writing and a member of staff had been sent to Basingstoke to collect the offending product.
"It appears that the object came in with a delivery of fresh mushrooms and had not been removed by our rigorous washing process, which is an extremely rare occurrence," the spokesman said.
"We have sent a further letter of apology to Mr Enticknap along with £25 for the inconvenience caused, and we thanked Mr Enticknap for taking the trouble to bring the matter to our attention."
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