A bank customer who criticised an "unhelpful" worker at an Indian call centre has alleged the clerk played a revenge prank on him by freezing his account and changing his identity to that of a Ugandan divorcee.
George Bates, 23, said he found the operator at Abbey's call centre to be "rude and arrogant" and gave him a low rating in a post-call customer satisfaction survey.
However, when the self-employed carpenter later rang the bank he was unable to access his account for "security reasons".
Mr Bates, who is single, then visited his local branch and discovered his identity had been changed to that of a 33-year-old Ugandan divorcee.
Mr Bates also found his overdraft facility had been withdrawn and direct debits totalling £750 had been cancelled - resulting in £60 worth of bank charges.
Abbey has since cancelled the charges, apologised, and offered Mr Bates £200 in compensation.
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