A grieving daughter was told by hospital chiefs they could not investigate her complaints about the treatment of her dead father unless he signed a consent form.
Sally Guidon made a series of complaints and asked staff to investigate the death of her 76-year-old father, James Johnson, who died in hospital.
But North Manchester General Hospital replied to the mother-of-three saying they needed Mr Johnson's signature to open his file and look into her concerns.
Mrs Guidon said the letter was the ultimate insult after what she claims was eight weeks of poor care given to her father.
Hospital bosses have now apologised for the administrative error and say they will look into the case when they get permission from her mother, Mrs Johnson, who is listed as his next of kin.
Mrs Guidon, 31, said: "I cried for about an hour and a half when I got the letter. It was the final insult, I don't know why I was surprised by it after seeing the way they cared for Dad - it is typical of them to make such a basic error."
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