Many people have demanded a refund of the £25 they paid to enter the Lapland New Forest, at Matchams Leisure Park on the Hampshire-Dorset border.
Several visitors have complained saying the standard is extremely poor and does not resemble marketing photos.
The park's website, which became unavailable yesterday afternoon, had shown pictures of snowy scenes and icicles, and promised real log cabins, a nativity scene, husky dogs and other animals, as well as a "bustling" Christmas market.
But some visitors said that what they experienced was "disorganised chaos" and "hell". Grace Tyrrell, of Fareham, Hampshire, said there were many health and safety issues and that the toilets were "full to the seat" leaving her six-year-old daughter "disgusted".
"The entire day was a joke, and I know everyone else thought so," she said. The nativity scene was a picture on a painted wall which was viewed from a distance and which had everyone we met laughing."
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