Father Christmas was allegedly punched by a father who spent hours queuing and three elves are said to have been involved in the violent confrontations.
Lapland New Forest, located on the Dorset Hampshire border - which costs £25 a ticket - promises a magical festive experience - including a winter wonderland full of reindeers and log cabins, a skating rink and a magical tunnel of light.
However disappointed families have spoken of a "glorified car boot sale" with a Nativity scene on a billboard, a broken iceskating rink and huskies in a muddy field. The park has now been renamed "Winter blunderland" and has received 1,300 complaints.
Adrian Wood, 49, a worker who resigned from the park said: "Santa was punched by a furious father who had been waiting in line for four hours. He had got to the front only to be told he couldn't take a picture of his children and that they weren't allowed to sit on Santa's lap.
"The family were then told they would had to get in another queue to get their presents - that was the final straw. He marched up to Santa and punched him in the neck and on the chin and the staff and his family had to pull him off - it was unbelievable."
It was claimed one child had to be comforted after finding a Santa smoking a cigarette outside his grotto.
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