New Zealand Telecom launches inquiry into 'F*** you' call centre text

Telecom is investigating claims that a Wanganui woman received a text message saying "F*** you" from its call centre after she complained about delays in her cellphone service.

Wanganui mayor Michael Laws took up the issue when a caller identified only as Vanessa contacted his Radio Live talkback show seeking an apology from Telecom.



Telecom spokesperson Nick Brown said that because of the serious nature of the complaint and any repercussions, his company needed to be very thorough in its investigation.

"Our customer service teams all set themselves the highest standards and therefore behaviour such as that reported by Mayor Laws would equate to serious misconduct," spokesperson Nick Brown said in a statement.