“I’m disgusted after the way my husband suffered. If you see someone in that situation, you help them,” she said. David showed signs of a seizure as he stepped off a bus across the road from Superdrug, while on the way to the Hafan cafe. “He was confused, sweating badly and his left hand started jerking like he was getting a fit,” she said. Carol Anne left David with a friend and rushed across the road to Superdrug, pleaded with staff for a Lucozade to help increase David‘s blood sugar level.
“I said I pay them the next Tuesday, but they said they couldn’t do that,” she said. She headed to the cafe, where a staff member gave her £1.20, but Superdrug staff insisted that Carol Anne pay £1.35. However, a customer gave Carol Anne enough change to buy the drink. David had managed to reach the cafe by himself, where staff gave him some milk. His blood sugar level had dropped dangerously low, and it took around 30 minutes for David to start to come round after he drank the Lucozade.
A Superdrug spokesperson said: "When our store was alerted to an incident which occurred near to our Bangor store last Friday, the team immediately offered to call an ambulance in order to offer medical attention. The safety and well being of our colleagues and customers is our primary concern and our store teams will always endeavour to offer the appropriate assistance." However, Carol Anne added: “Why call an ambulance when you can treat it with a bottle of Lucozade for £1.35? It costs a lot more money to send out an ambulance.”
7 comments:
The ambulance is a cheaper option for Superdrug, that's why, Carol Anne.
Seems to me that she should have just taken the drink. Obviously the cashiers were idiots. If someone's having a diaBetic seizure, they could die.
So, Carol-Ann, David, and "a friend" were all going to the cafe, and did not have £1.35p between them?
What this man needed was sugar. A tablespoonful of sugar, half a cup of fruit-juice, two or three glucose tablets, any one of those would be as effective as the bottled drink Superdrug staff quite rightly expected payment for. Could their pals at the cafe not have given him a spoonful of sugar in warm water?
Rather than demonising the staff at Superdrug, who were quite prepared to call an ambulance, lets do the far fairer thing, put the blame, if any need be apportioned, on those who, knowing of the potential for hypoglycaemia, go out so woefully unprepared.
...especially if the word spreads you get free drinks there if you tell them you have a friend across the street with a medical emergency.
Another thing to consider is the store's theft policy. While in high school I worked at a store which considered removing anything from the store without payment, or allowing that to happen, as theft and grounds for immediate termination, no exceptions. A co-worker was fired for accidently taking home a cheap Bic pen she'd put into her pocket and forgotten. Far better to call an ambulance and keep your job in this particular situation.
Very strange story. If they knew he was a diabetic, why didn't they have any sugar pills or the alike with them?
They weren't in the shop at the time (as he was across the road and continuing on his way to the cafe), so how would the staff no her story was true?
If they managed to get to the cafe, why not get something sugary there?
As they were going to the cafe, why didn't they have any money on them?
Why would he go out without any money on him! How is it possible to blame Superdrug for this? I'm sorry but that man and his wife are completely irresponsible and are trying to get something for nothing. Ever heard of natural selection???
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