Their problems began when they were confronted with an inspector on the train. Susan, 79, and Sandra, 55, were told their tickets were not valid because they were not able to produce the credit card used to purchase them in Devon. The rule was spelled out in small print, they were told, and meant they were now liable for fines of £154 each.
Given the tickets had been fully paid for, the inspector advised them to appeal in the hope of the fines being waived. Yet their appeal was turned down, leaving the mother and daughter facing a possible court summons if they do not pay. Susan, of Monkseaton, North Tyneside, said: “I’m on a pension now and I’m coming up to 80. It’s a lot of money and it’s very unfair. We told them they could see the credit card when we arrived, but they wouldn’t have it.”
A spokesman for www.thetrainline.com said: “As part of the booking process, however, we do advise rail passengers who are travelling with Print Your Own tickets that they must travel with the credit card the tickets were booked with. Regarding their Unpaid Fare Notices, thetrainline.com does not issue penalties; this is controlled by the train operating company which, in this case, is Cross Country.”
4 comments:
I guess the people in the train company came to the conclusion the fines were the last chance ever to get money from these women, so they decided against waiving the fines, which was so not the right and decent thing to do.
I believe this may have something to do with people using stolen credit card details. Those tickets would have been paid for too, but not with the permission of the card holder.
The fines should have been waived as there was clear proof a stolen card was not used and a procedure should be put in place when someone other than the cardholder purchases tickets.
disgusting
use some discretion, do they LOOK like card skimmers?
I don't know, Anonymous. What do card skimmers look like?
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