Halifax bank tells customer to f*ck off

A father of one was stunned when he opened a letter from the Halifax bank offering him a credit card account which referred to him as 'F*** Off'. Steve Smith, from Lancaster, was sent a letter addressed to 'Dear Off' and an application form with 'F*ck Off' printed on it - with the offensive word spelled out in full.

The schools examination officer, 40, said he had been thinking of switching to a Halifax account, 'but there is no way I would now!' Mr Smith, who lives with wife Jen, 34, and their four-month-old daughter Hannah, added: 'I couldn't believe the bank has no system for picking up such profanity.


Images from SWNS.

'Luckily my daughter is four months old, not four years old, as I wouldn't want her to read such filth, especially from a trusted banking organisation.' He added: 'Unbeknown to the Halifax, I was about to move my current account to them. But there is no way I would now as they've already told me to f-off! At the minute, banks have a bad reputation, and this type of thing really doesn't help their cause.'

Mr Smith called Halifax's customer services to complain about the letter promoting their Clarity credit card, but was astounded at the bank's relaxed response. He was brushed off by an operator, who said the offensive note had probably been the work of an employee with a 'grievance against the company'.