The group included her 83-year-old partner Peter Fisher and Eric Ramsden, 74, who uses crutches after a hip operation. “The pub doesn’t like football fans wearing hats, but we hardly look like hooligans,” Hilda said. “I couldn’t believe it at first – in fact I laughed when they asked me to remove my hat the first time because I thought they were joking.” Hilda said she lost her hair after weeks spent in hospital last year.

“I wear the hat when I go out because of the terrible condition my hair is in – lying in a hospital bed all day made it all break off,” she said. “I am waiting for my hair to grow back and I have to cover it up when I leave the house. But what if I had lost my hair through cancer? Would they still have made me take my hat off? I just think the way they treated us is so silly.”
Her family have demanded an apology from the pub, and said staff should use their discretion when enforcing the ‘no hat’ policy. A spokesman for the pub, owned by the Mitchells and Butlers chain, said: “We’d like to offer our sincere apologies to Mrs Nelson and her family for the way in which this situation was handled, and for the embarrassment it caused. We do ask customers to remove headwear in the pub. However our staff should have used their discretion on this occasion.”
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