The father-of-two, who owns Dunn's bakeries in Herne Bay and Tankerton, has now demanded an apology from the supermarket giant. The 47-year-old who lives with wife Sam and their daughters Maddie and eight-year-old Daisy said: "I couldn't believe it when I saw what was inside the box. Maddie was devastated. I took it back to Tesco, but they said they couldn't give me a refund and would need to carry out an investigation. Two days later, I got a call at about 8pm from the police asking if I could come down to the station to answer some questions. I just thought they wanted to know what had happened, but the next thing I know I’m being bundled into a cell." He added: "I was in there for three hours. It was then they told me the iPad had been activated in my name. I just thought 'how can that possibly be?' It didn't make any sense.
"I've run my own successful businesses for 22 years, and I own my own house. Why would I want to scam Tesco out of a £470 iPad? I eventually got in at about midnight, and told my wife what had happened. Maddie had woken up and was sitting on the stairs. She came running in and wouldn't stop crying for 20 minutes. It was bloody awful to see her like that." Police carried out their own investigations and discovered the information provided by Tesco was wrong and the iPad had not been activated in Mr Marsh's name, but to another email address elsewhere in the UK. His bail was cancelled and he was told he would not face any charges. Mr Marsh was given a refund by Tesco, but says he is yet to receive any compensation or even an apology.
He said: "You just can't treat people like that. It's absolutely disgusting. I'm not after loads of compensation or anything, but I've not even had so much as an apology from Tesco. It's disgraceful. I just want this to act as a warning to other people, because I wouldn't want anyone else to go through what my family and I have." Kent Police spokesman Jon Green said: "Mr Marsh was arrested on suspicion of fraud following information that the iPad in question had been registered in his name. This was investigated and as soon as it became clear that Mr Marsh had not committed any offences, his bail was cancelled and he was informed police would not be taking any further action against him." Tesco spokesman Jack Pearson said: "We were very disappointed to learn that the product we sold to Mr Marsh had been tampered with. We would, of course, never knowingly have sold it to Mr Marsh, and we apologise sincerely for the problems this has caused him."
5 comments:
Arrested for fraud.... On what evidence?
On the word of a tesco employee?
I think the fraud accusation occured because the iPad that should have been in the box had been registered.
Tesco said it had been registered in Mr Marsh's name when this was not in fact true.
It seems that someone else had bought that iPad had been bought once and returned to Tesco with the false weight inside. Tesco probably refunded it without checking and resold it. Then they were caught with their pants down for not checking it when it was returned.
The store should be charged for providing false evidence against Marsh. If they found that iPad had been registered, they should have found out who did it instead of assuming it was Marsh. Or else they were just trying to cover their own butts.
You're quite right, Miss C.
Tesco were most definitely in the wrong for pointing the finger at Mr Marsh.
I very much doubt if any action will be taken against them, mind.
Could be an inside job, employee theft, but they at least owe him an apology, if not compensation, for providing false witness. Instead he gets a bullshit corporate speak, ‘we was robbed, it’s not our fault’.
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