Wednesday, July 02, 2014

NatWest business manager accidentally left customer phone message calling him a knob

NatWest Bank has apologised to a customer after a business manager accidentally left him a voicemail calling him a "knob". Nathan Eames, 39, received a call from a business team manager to discuss the feedback he had recently left in a customer service survey.

The call, from 'Sarah' - believed to be Sarah Shah, the Business Specialist at NatWest in Salisbury, Wilts, went straight to answerphone and the business manager left a polite message requesting he call her back. But the worker then failed to hang up properly and immediately began joking with colleagues and poking fun at Nathan - unaware the voicemail was still recording.

YouTube link.

She added: "God, I'm glad he wasn't there, 'cause he's a knob." Nathan, from Poole, Dorset, who declared himself bankrupt in 2009 due to the financial downturn, said he was "shocked" at the message. The freelance photographer said: "Going bankrupt was an extremely difficult decision for me but, at the time, I didn't feel I had any other choice. But the bankruptcy was completely discharged and, for the past five years, I have been trying to get back on my feet.

"So to hear someone, who doesn't know me, insulting and mocking me to colleagues was completely unjustified and demoralising. Natwest should train all their staff to understand the complexities of going bankrupt. It was the hardest thing I have ever done." A Natwest spokesperson said: "We apologise unreservedly to Mr Eames. This is not the behaviour we expect from our people and we are currently investigating this incident, dealing directly with the members of staff involved."

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