Hotel guest disappointed after 'Welcome twat' greeting flashed up on TV screen in his room

A guest was 'disgusted' by the rude reception he received at a budget hotel. Phil Burke was shocked when the unusual greeting ‘Welcome twat’ flashed up on his TV screen, as he checked into his Premier Inn room at Dartford Bridge in Kent.



Mr Burke sent a series of complaints to Premier Inn on Twitter following his “awful experience”, which included issues with his dinner, uncomfortable bed and poor view. He wrote: “Does anyone care to comment on this disgusting message on my hotel TV? “I can’t express how disappointed I am.

“How on earth could you allow this to happen in the first place? I’m absolutely disgusted.” When a Premier Inn spokesman apologised, he added: “My stay was awful. Scaffolding outside my window and a nice view of a pylon, uncomfortable bed and my starter and main meal did not come as advertised. Possibly the worst experience I’ve ever had at a hotel.”



Following his complaint, Mr Burke’s stay at the three-star hotel was fully refunded whilst Premier Inn investigate the source of the message. A Premier Inn spokeswoman said: "We take all complaints very seriously and a full investigation into how this occurred is underway. We apologise for any offence caused. We are pleased that he has also accepted our offer of a complimentary overnight stay at one of our hotels in the UK."